Rabo Technical Manager

 Client:   Rabobank Teleservices, Best
Project:  Technical Manager
Dates:    Aug 1995 / July 1997

 

Technical Manager

 

Tephone Banking

 

 

Voice response
(CTI)

 

 

 Contracted to work at the Rabobank’s Call Centre, in Best, Holland, on  the development  of the first stage of their ‘Telephone Banking’ / ‘Call Centre’ application on TANDEM hardware, using Betex-ESP telecommunications software.

The system’s software  architecture comprised 2 main applications. The first was the telephony front-end/voice response software (Betex application). The second was the bank’s major Telebanking database application. Both executed on separate TANDEM systems and were assigned their own teams of developers.


Appointed as Technical Manager for the team performing  the second and major phase of the Betex voice application’s development.  Performed the detailed planning and work progress tracking, using the project management tool PMW.  Co-coordinated the technical design, implementation and testing of the project’s second phase. 

In parallel with management duties, designed, programmed and tested new functions for the described API interface,  using  C   and TACL. 

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